Moving stages

Although every move service is different, they all follow a similar procedure as they progress from initial contact through to delivery at your new home. This section details the procedure, in chronological order, so you know what to expect and when.


1. Pre-sales steps

We approach our work with passion. For us, every move is different. So we carefully listen to our customers to meet their expectations. During the meeting, our rep will talk you through the process of moving and estimate the volume of goods transported. On this basis, we prepare  offer containing all the fixed costs of moving.

2. Preparing to move

Once you accept our offer comes time to prepare the documents that will be needed to relocate internationally. It is the right time for you to start preparing your things e.g. sort and dispose of unnecessary items, list the documents concerning your family and pets, etc. A well-planned moving strategy makes the whole process easier. DTS makes your moving pleasant.

3. Time to move

It's the time! All the carefully packed and secured in paper, bubble wrap, blankets, cartons and crates items are ready for transport. If you wish to take your furniture with you we take care of it too. At the same time, during the packaging process, a detailed list of items is prepared. Later the shipment is weighed and ready to be transported along with the proper documents to the customs office.

4. Customs clearance

Shipment exported from the European Union goes through the customs office. Moving goods are exempted from customs duty. It is verrified according to the list by the customs officers. In some cases they need to verify the shipment and unpack it. To make the process go smoothly DTS works only with specialised customs agencies.

5. Storage

Sometimes you are scheduled to leave the old place when the new one is not available yet. For such cases we have prepared storage solutions for you. These are monitored, heated and electronically accessible 24/7 storage facilities.

6. Transport

Depending on your original location and the destination we transport your goods via air, road or sea. Within the EU we use mainly truck. You can also choose a mixed transport which means that urgent belongings are shipped by plane and the rest by cargo ship. It is up to.

7. Destination service

DTS Pleasant Relocations selects only best agents operating at your destination point. For this we use strict criteria, it is a huge responsibility on our side to entrust our clients' shipment to another entity. The preliminary condition is beeing a part of a number of moving associations such as FIDI, IAM, AMSA, LACMA.

8. Moving tips

Below you will find some valuable moving tips that we have collected for you over the years. Do not hestitate to ask our consultants for assistance at any point of the moving process. We are here to assist you.

9. Photo Gallery

One Look Is Worth A Thousand Words. Everything we do we do with passion. Over 17 years of experience in the snapshot. Take a look at how we work in DTS Relocation.


Initial contact to delivery to your new home. This sections details the procedure in chronological order so you know what to expect.

• First, we will discuss the moving plans over the phone to come up with a plan of your moving.
• Then, we will visit you to discuss the plan in person. Our employee will assess the volume/weight of the shipment and sort out any unusual or delicate items.
• After the visit, we will get back to you with your moving strategy. We always address our customers needs and requirements.
• Finally, after  accepting our plan you fill in the order form. If required we will also help you with fillling in the required insurance and customs forms.


An effective pre-move survey is a vital start to the planning process. Its purpose is to help us fully understand the technical details of the move (volume, access, special items, etc.) and allow you the opportunity of explaining your individual needs. It is also a chance to discuss the whole process and make you fully aware of what our responsibilities are. At the pre-move survey we will need to establish:
• The volume of the consignment
• Access for vehicles and parking restrictions
• Your timetable including moving out dates and your required delivery date
• Your travel arrangements (so we know how to keep in touch)
• Contact addresses and telephone numbers before and after you leave
• The access at destination (if known)
• Any special requirements you may have. With this information we can start implementing our plan. This planning will include factors such as: the most appropriate packing; choosing the best methods of transportation for you (land, sea, air or a combination); deciding on timings; picking the best route; and establishing whether you will need storage and, if so, whether it should be at origin or at destination. During the survey we will also discuss any other matters relevant to your move. This process includes: appropriate packing, deciding on means of transport, time schedules, calculating the best route, and establishing the need for storage and its location. We will also discuss other important details concerning necessary paperwork: work and residency permits; customs documentation; marine insurance; relocation allowances; etc. At this stage it is important for you to know what is to be transported. Our consultant will assess the shipment answer your questions. The visit will take up to 2 hours, depending on the size of your consigment.

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International moving is difficult. There are so many extra tasks you need to do and prepare. Below we are giving you a checklist to help you with the process.

Meet with an Immigration Official
Even if you receive work permits or country visas with the help of your employer it's a good idea to meet an immigration official. Contact the local embassy or consulate for information. If you move on your own you may need to hire a lawyer to help you through the visa process. Please pay special attention to: form submission deadlines, time frames and importing and exporting policies.

Collect Necessary Documents
Make sure all family members have up to date passports. Other documentation that you should obtain are birth certificates (it’s a good idea to have long form documents as well as wallet-sized), current driver’s licenses, professional licensees and membership cards as well as marriage certificates, certificates of adoption, school records, medical records, etc…

Obtain Necessary Immunizations
Check with your local health care provider or travel health clinic to see which shots you’ll need before traveling. Some countries will provide this information on their websites; however, a travel health clinic will know best what is recommended. And remember to keep good records of the shots you receive and add them to the records you’ll collect and take with you.
Obtain Health Certificates for Pets
Depending on where you’re moving to, pets may require health documentation. It’s a good idea to research entry requirements for pets well in advance. Some countries may require that your pet be quarantined or a quarantine period may be imposed if your pet does not have the proper documentation. We recommend creating a list of entry requirements of a given country and then talking to your vet.

Check Tax Laws
Check with your accountant or with your local government office about tax laws. You’ll need to know policies for your current government as well as for the country you’re moving to. It’s a good idea to be prepared.

Purchase Health Insurance
Moving to another country usually means that your local health care coverage won’t extend overseas. Some countries and health care plans will allow you a certain number of days coverage, but usually it won’t be extensive. Check this information before you move so that you and your family are properly insured.

Get customs forms for household goods and pets​
Your moving company will provide you with proper customs forms. However, it’s a good idea to check with the consulate or embassy for the necessary forms to ensure you have the documentation you need to get your things across the border. You’ll need both exit and entrance forms, so check for each.If you move cars, pets or other items you'll need special forms from the local consulate or ifficial governemt website.

Arrange for your funds access
Before the move consult your bank or financial institution about accessing your bank account from overseas. Some banks have branches or affiliated branches in other countries, making it easier to transfer funds. If you decide that you’ll be transferring all your funds to a foreign bank, find out how to arrange it. Online banking makes it easier for you to have an access while living overseas. Ask your bank for more information.

Buy a Travel Guide and Maps
Before you move, research thoroughly where you are moving to. Additionally, we recommend purchasing a guide before you move. Not only does it provide you with critical details, such as locations of hospitals, embassies and foreign exchange offices, but it’s also a great help to start afresh in your new location. 
Get Ready to Live in Another Country​
This is a pretty great task! Check out the following guides to help you adjust and prepare for your international move.


The EU applies on its territory a policy of free movement of goods, it is therefore not required to make temporary importation arrangements when moving there. Unfortunately, in countries like Switzerland, Norway, or Eastern European states remaining outside the EU one needs to go through full transport and customs procedures.

Sometimes one intends to transport abroad works of art that present a high artistic or historical value. If this is a case, prior to doing so one will be required to obtain official permit. Also, plants and animals travelling in specific conditions should be officially cleared for certain diseases.

Our standard services naturally include preparation of transportation documents for every relocation, not least an inventory of property that is either enclosed to the shipping list or confirms the value of said property if the Client bought the All Risk coverage.


If you are moving to work abroad and your relocation is paid for by your employer, we will take care of all the ensuing paperwork and settlement formalities.

We have successfully moved employees of many companies and government institutions to all sorts of places inside the European Union. We participated in relocation tenders and managed employee records of the following institutions:

  • European Commission
  • European Parliament
  • European Organization for Nuclear Research
  • EU Committee of the Regions
  • NATO Maintenance and Supply Agency
  • NATO Air Command & Control System

Let us relieve you from this additional nuisance. These days are intense enough without it. We will complete all formal requirements for You.

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• On moving day the packing company will bring concise packing instructions and a full range of top quality materials. All goods are packed with the finest packing materials. After packing, they will label and number everything and create a packing inventory. Special crates will be provided as identified by the surveyor. Your consignment will then be loaded at your door into a shipping container or an DTS vehicle (depending on the routing requirements). Containers are sealed, travel directly to the port for shipment, and remain untouched throughout the journey.
• We will monitor your consignment throughout its journey and handle all the necessary documentation. If you are going to a country where we do not have our own office we will select a partner to work with us to handle customs clearance and delivery at destination.
• When you arrive, please contact the destination agent to set up clear lines of instruction for clearance and delivery. If the shipment is scheduled to arrive before your new home is ready, we will arrange local storage until your plans become clear.
• Finally, we will arrange delivery to your home, unloading, unpacking and arranging furniture, and disposal of the used packing materials.


On moving day there is very little for you to do as we will arrange everything for you. There are, however, some things you can do in the meanwhile to help us. If you live in a flat please make sure you reserve a lift for the day. Keep the things you will be carrying with you on the flight separate from the main consignment. Be particularly careful with passports, air tickets, etc. You will be given ”Do Not Pack” labels to identify large items not for shipment.

Also make sure you have the Customs Declaration form with you as you may have to declare your consignment when you enter the country. If you have multiple consignments you will receive labels to identify items to travel by air or sea or for storage. Please empty all petrol-powered items (lawn mowers, etc.) well in advance of the move and leave the cap off to let the fumes evaporate.

Do not take any flammable items such as aerosols, gas cylinders or oil-based paints. Make sure that all your goods are returned to the house before packing. These may include: items sent for cleaning; goods kept at an office (unless we are to collect them from there); things you have lent to friends; etc.

The packing crew will have clear instructions showing them exactly what to do. It is, however, helpful if you show them through the house to confirm the details and any special requirements, before they start. You don’t need to be with the crew all the time but please make sure that there is someone at hand to answer questions if possible. After packing is complete, please check through the house to make sure that nothing has been left behind.

Either your company will arrange your insurance themselves or we will do it for you. If we are to organise the insurance, we will help you to complete the proposal form and give you some guidance on evaluating your shipment. We pack everything very carefully and use the safest means of transport. Even so, the unexpected can sometimes happen, so it’s wise to insure. Don’t be tempted to go without insurance.


We exercise utmost care when handling the property of our Clients. Not just because we take full responsibility for objects that were entrusted to us, but also because loss or damage of certain items may mean additional stress for our Clients already troubled with international relocation.

Whatever the size, shape, or dimensions of the item, our seasoned employees have the skills to pack and secure any object the Client wishes to transport. Rest assured, our shipping experience ranges from cars, motorcycles, to works of art, paintings, plants, aquaria or china dinnerware.

Arrangement of object in the car is equally important. Our team exactly knows how to place items so upon arrival they are intacked.


If You do not know what to do with the old washing machine, refrigerator or TV set – leave it to us. After our job is completed, the recyclables will be taken care of. Items which are subject to obligatory sorting include: electronic equipment, kitchen appliances, washing machines, and dryers.

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Each shipment leaving the European Union or being transported to the EU must go through a customs clearance procedure.
In most cases export customs clearance is easier as there are no export duties or taxes.
Documents needed for export customs clearance out of the EU countries:

  • Copy of “Zameldowanie” and/or “Karta Pobytu”,
  • PESEL number,
  • Copy of Passport (page with picture),
  • Original Power of Attorney for customs agency ,
  • Original household goods list for Customs.

If all documents are collected by DTS and shipment is packed and loaded into truck or container we can start with export procedures. Your shipment is going to customs office and our agent on site is preparing application for export clearance. The whole procedure may take one day.


In case of Import Customs Clearance our customers can use privilege of exemption from duties and taxes. For this procedure our customers need to strictly follow the rules. The customer must come to Poland before the goods arrive. This procedure requires notarizing some of the documents needed for import customs clearance. You can find the list of documents below:

  • Copy of passport with valid work Visa,
  • Copy of “Zameldowanie” and/or “Karta pobytu”,
  • Inventory list for Customs,
  • Original work certificate from your native country certifying permanent residence abroad for more than 1 year,
  • Copy of Polish work permit,
  • Power of attorney,
  • Customs form “Deklaracja dla UC”,
  • Vehicle registration documents (it must be owned for at least 6 months prior to import).

All documents should be ready at least few days before the shipment arrives. DTS needs to send some of the documents in advance to our agent in the port of entry for transit clearance. Import and haulage from Gdynia port to your residence within Warsaw City limits takes about 3-5 working days counting from unloading. Final import customs clearance can take one day or more.


Sometimes you are scheduled to leave the old place when the new one is notavailable yet. For such cases we have prepared storage solutions for you.

These are monitored, heated and electronically accessible 24/7 storage facilities. Storage may be required for long term assignments where it simply is not practical to move all your household goods to the country of your assignment or if your goods may exceed your company’s permit.

DTS Pleasant Removals storage facilities are protected with high-quality alarm systems, monitored 24 hours a day by cameras and staff and can be accessed at any time (after notification).


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When setting for the final destination point that may easily be thousands kilometres away, one must be perfectly sure that his possessions arrive safely, unscathed, and as quick as possible. Quality of our cars plays crucial role in ensuring those requirements. Age of vehicle tells a lot about its suspension – a part responsible  for smooth transition of your things to the new home. Even items packed with the greatest care will not stand the test of journey if the car is not able to absorb the bumps along the way.


Quality furniture vans ensure reliability and timely arrival at the predetermined unloading point. Any damage suffered by the car while on the road may cause hours or even days of delay before the shipment can be finally received by the concerned Clients. We value their time as much as we value their property. Therefore our shipping fleet must be impeccable. This is also why our Clients come to appreciate our services.


Starting work elsewhere, looking for the new place to live, or dozens of other responsibilities related with your new situation may get in the way of your overseeing the packing at home. If so, just contact in advance our representative, he will guide you through the planning process and take into account all your suggestions. On your chosen day our team, supervised by your planning advisor, will execute for you each detail of your packing instructions. If you require we will also store your things for a couple of days in our storage spaces. We will ship your possessions only when you are ready to receive them at your new place.

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DTS Pleasant Relocations selects only best agents operating at your destination point. For this we use strict criteria, it is a huge responsibility on our side to entrust our clients' shipment to another entity. The preliminary condition is beeing a part of a number of moving associations such as FIDI, IAM, AMSA, LACMA.

These memberships guarantee quality to DTS and our clients. Destination agent is responsible for import customs clearance, haulage of the containers, lift-van or air-van from port of entry to the customer's residence. He holds responsibility either for full destination service or unloading only. We can arrange all additional services at the destination: cleaning, handyman etc. 


  • Keep your telephones active until at least the day after completion of your move.
  • Allow at least one day between the final move date and your departure date as a safeguard in case of unforeseen delays.
  • Personal/important documents such as passports, visas, airline tickets, traveler’s checks, and legal documents – wills, bank statements, and medical records – should remain with you and safely secured so that these items are not inadvertently packed by the movers.
  • DTS cannot ship any high valued items, such as, jewelry, furs, stamp or coin collections, and any kind of currency. You must make your own arrangements for the storage or transport of such items prior to the moving day. You can call your Move Coordinator for suggestions.
  • Suitcases, garment bags and your hand luggage should be placed out of the way, e.g. in an empty closet with the door marked „Do Not Ship.”
  • Empty, defrost, and clean your refrigerator and freezer at least 48 hours before packing begins. Leave the door open so that the units can completely dry. Disconnect the icemaker at the time of defrosting. Helpful Hint: Put a baking soda in your refrigerator to help eliminate odors.
  • Do not wax your floors as it might cause an accident during the move.
  • Beds should be left assembled but stripped of any bed linens.
  • Please have dishes in their appropriate cabinets, leaving the countertop space clear for the moving crew work on.
  • Have a garage sale. Get rid of books that no one will read again, those „someday this might come in handy” articles cluttering your attic. Don’t store what you won’t need three years from now.
  • Dispose of any aerosol sprays, matches, flammable liquids, perishable foods, explosives, ammunition, cleaning fluids, and detergents.
  • If you have the original boxes for your electronic items and/or computers, please give them to the movers because this will help in packing.
  • Empty your gas or propane tanks from your stove, barbecue, lawn mower, and any other gas powered items at least one week prior to moving. Helpful Hint: For your safety, go to your nearest gas station to properly dispose of your gas/propane tanks.
  • In the event of bad weather, please have driveway or a path cleared for the movers.
  • Walk through your home and double check that nothing has been left in the house, garage or attic. Remember to check all cabinets and closets.



Warsaw headquarters:
251 Wal Miedzeszynski St.
04-866 Warsaw, Poland
Tel. +48 22 100 30 00 
Fax +48 22 100 30 39 



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